Terms of Service
Terms of Service
Last updated: 22 October 2026
1. Company Information
HELVENO is a business division of CAD-Swiss GmbH, a company registered in Switzerland.
Legal Operator: CAD-Swiss GmbH Tösstalstrasse 66 8636 Wald ZH Switzerland
Company Identification Number (UID): CHE-330.790.756
Email: info@cad-swiss.ch Phone: +41 78 867 78 97
Website: www.helveno.com
2. Scope of These Terms
These Terms of Service govern the use of the HELVENO website and, where expressly incorporated into an agreement, the provision of HELVENO services to business customers.
HELVENO specialises in CRM automation, workflow automation, business process optimisation and integration of existing business software.
Individual quotations, service agreements and project specifications define the contractual scope of each customer engagement.
Where an individually agreed written contract conflicts with these Terms, the individually agreed provisions take precedence.
3. Services
Depending on the agreed project scope, HELVENO may provide:
CRM and customer management automation Email and document processing automation Quotation and order workflow automation Integration of CRM, ERP and other business systems Custom workflow development and configuration Technical support, monitoring and maintenance Business process analysis and optimisation
The exact services, deliverables and technical requirements are defined in the relevant quotation or service agreement.
4. Quotations and Contract Formation
Information presented on this website is provided for general informational purposes and does not constitute a binding contractual offer.
A contract is concluded when the parties expressly agree on the relevant services and commercial terms.
Quotations may specify project deliverables, implementation schedules, responsibilities, fees and payment conditions.
Any additional services or changes to the agreed scope require separate agreement.
5. Customer Responsibilities
Customers are responsible for providing the information, access and cooperation reasonably necessary to perform the agreed services.
This may include:
Accurate business and process information Authorised access to relevant software systems Required technical documentation Timely feedback and project approvals Appropriate internal permissions and licences
Customers remain responsible for the accuracy and legality of information supplied to HELVENO and for their own business decisions.
6. Implementation and Delivery
HELVENO performs implementation services in accordance with the agreed project specifications.
Project schedules depend on the agreed scope, technical requirements, availability of third-party systems and timely customer cooperation.
Delivery dates are binding only where expressly agreed.
Any material changes affecting delivery, costs or requirements will be communicated and addressed through the applicable project agreement.
7. Fees and Payment
Fees are specified in the relevant quotation, order confirmation or service agreement.
Depending on the agreed services, fees may include:
One-time implementation and configuration charges Recurring maintenance and support fees Additional development or customisation charges Third-party software, hosting or licensing costs
Payment terms, invoicing schedules, applicable taxes and any recurring charges are defined in the individual agreement.
Recurring fees do not automatically include unlimited development, modifications or support unless expressly agreed.
8. Third-Party Software and Integrations
HELVENO solutions may interact with third-party platforms, including CRM systems, ERP software, email services, automation tools and cloud infrastructure.
The availability and operation of third-party services are subject to their respective providers and contractual terms.
HELVENO cannot guarantee uninterrupted availability or permanent compatibility of external systems.
Changes to third-party software, APIs, licensing conditions or technical infrastructure may require additional configuration or development.
Any resulting additional work will be addressed according to the agreed contractual terms.
9. Data Protection and Confidentiality
HELVENO processes personal data in accordance with applicable Swiss data protection legislation and, where relevant, other applicable data protection requirements.
Customer information and confidential business data will be handled with appropriate care and security measures.
Where HELVENO processes personal data on behalf of a customer, the parties will establish the necessary data processing arrangements where required.
Customers remain responsible for ensuring that they have the necessary legal basis and authority to provide data for processing.
Additional information is available in our Privacy Policy.
10. Security and System Access
HELVENO applies appropriate technical and organisational safeguards according to the agreed services and associated risks.
Customers are responsible for managing their own user permissions, internal access policies and security obligations unless otherwise agreed.
Access to customer systems is limited to the purposes authorised under the relevant service agreement.
Specific backup, recovery, monitoring and security obligations must be agreed separately where required.
11. Testing and Acceptance
Where applicable, the customer will be given the opportunity to review and test agreed deliverables.
Acceptance criteria and procedures are defined in the individual project agreement.
Any identified deviations from the agreed specifications should be reported within the agreed review period.
HELVENO will address confirmed deviations in accordance with its contractual and statutory obligations.
12. Maintenance and Support
Maintenance, monitoring and support services are provided only to the extent agreed in the applicable service agreement.
Response times, support availability, incident handling and service levels are determined by the agreed support package.
Unless expressly agreed, no specific system uptime, response time or uninterrupted operation is guaranteed.
13. Intellectual Property
Pre-existing software, tools, methods, templates, documentation and other intellectual property remain the property of their respective rights holders.
Ownership and usage rights relating to custom-developed solutions are determined by the relevant project agreement.
Third-party software and open-source components remain subject to their applicable licence terms.
Customers receive the usage rights expressly granted under their individual agreements.
14. Liability
HELVENO and CAD-Swiss GmbH are liable in accordance with applicable Swiss law and the relevant contractual agreements.
To the extent permitted by applicable law, liability for indirect losses, lost profits and consequential damages may be limited or excluded by an expressly agreed contractual provision.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law, including liability for unlawful intent or gross negligence.
Specific liability limits and risk allocations may be defined in individual service agreements.
15. No Guaranteed Business Results
HELVENO develops automation solutions intended to improve operational efficiency, reduce repetitive work and support business processes.
However, specific financial outcomes, revenue growth, cost savings or other business results are not guaranteed unless expressly agreed in writing.
Results depend on factors including existing processes, system quality, data accuracy, customer cooperation and operational conditions.
16. Contract Duration and Termination
The duration and termination conditions of paid services are determined by the applicable service agreement.
One-time projects and recurring services may be subject to different contractual arrangements.
Termination does not automatically release either party from payment obligations or other responsibilities accrued before the effective termination date.
Mandatory statutory termination rights remain unaffected.
17. Changes to These Terms
CAD-Swiss GmbH may update these Terms of Service to reflect changes in business operations, services or legal requirements.
Updated terms will be published on this website.
Changes to an existing customer agreement apply only where validly agreed or otherwise permitted under the applicable contract and law.
18. Applicable Law and Jurisdiction
These Terms are governed by Swiss law.
For disputes arising from business-to-business contractual relationships, the courts having jurisdiction in the Canton of Zurich, Switzerland, shall have jurisdiction to the extent permitted by applicable law.
Mandatory statutory jurisdiction provisions remain unaffected.
19. Contact
For questions regarding these Terms of Service, please contact:
CAD-Swiss GmbH HELVENO – CRM and Workflow Automation
Tösstalstrasse 66 8636 Wald ZH Switzerland
Email: info@cad-swiss.ch Phone: +41 78 867 78 97