Privacy Policy

Last updated: 22 October 2026

1. Introduction

HELVENO is a business division of CAD-Swiss GmbH, a company registered in Switzerland.

We take the protection of personal data seriously and are committed to handling information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or use our services.

Our data processing is governed by the Swiss Federal Act on Data Protection (FADP). Where applicable, we also comply with the European General Data Protection Regulation (GDPR).

2. Data Controller

The entity responsible for processing personal data is:

CAD-Swiss GmbH HELVENO – CRM and Workflow Automation Tösstalstrasse 66 8636 Wald ZH Switzerland

Company Identification Number (UID): CHE-330.790.756

Contact Person: Gábor Palicz

Email: info@cad-swiss.ch Phone: +41 78 867 78 97

Website: www.helveno.com

3. Personal Data We Process

Depending on your interaction with us, we may process the following categories of personal data:

Name and company information Business email address and telephone number Information submitted through contact forms Messages, enquiries and correspondence Technical connection data, such as IP addresses and browser information Information necessary to provide contracted services

We process personal data only for specified and legitimate business purposes.

4. Purpose of Data Processing

We process personal data for the following purposes:

Responding to enquiries and contact requests Preparing quotations and business proposals Providing CRM and workflow automation services Managing customer relationships and business communications Performing contractual obligations Maintaining website functionality and security Complying with applicable legal obligations

We do not use personal data for purposes incompatible with those for which it was collected.

5. Contact Forms and Communication

When you contact us through our website, email or other communication channels, we process the information you provide to respond to your enquiry and manage subsequent business communication.

This may include your name, company, contact details and the content of your message.

Correspondence may be retained where necessary for business documentation, contractual obligations or legal requirements.

6. CRM and Workflow Automation Services

HELVENO develops and operates solutions for business process automation, CRM integration and order processing.

When providing services to customers, we may process personal data on their behalf and according to their documented instructions.

Depending on the service, such data may include business contacts, customer communications, order information and workflow records.

The respective customer generally remains responsible for determining the purposes and means of processing personal data within its own business operations.

Where required, the responsibilities of the parties are governed by contractual data processing arrangements.

7. Website Hosting and Technical Data

When you access our website, technical information may be processed to deliver the website, maintain security and diagnose technical problems.

This information may include IP addresses, access times, requested pages, browser information and technical error records.

Our website infrastructure uses external hosting and technical service providers.

Technical data is retained only for as long as necessary for the relevant purpose, subject to applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functionality, maintain sessions and protect the website.

If optional analytics, advertising or tracking technologies are used, information about their purposes and available privacy choices must be provided to visitors.

Where consent is required by applicable law, such technologies will be used only in accordance with the relevant consent requirements.

You can also manage or delete cookies through your browser settings.

9. Disclosure to Service Providers

We may disclose personal data to service providers where necessary for website hosting, IT operations, communications, software integration or contracted services.

Such providers may process data only within the scope of their contractual responsibilities and applicable legal requirements.

We do not sell personal data to third parties.

10. International Data Transfers

Some technology providers or integrated services may process personal data outside Switzerland.

Where personal data is transferred internationally, we comply with applicable Swiss data protection requirements and, where relevant, GDPR requirements.

Appropriate safeguards must be applied where required, including recognised contractual protections or other legally permitted mechanisms.

Information about relevant destination countries and safeguards can be requested using the contact details provided in this policy.

11. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss and misuse.

These measures are selected according to the nature of the data, the processing activities and the associated risks.

No internet-based system can guarantee absolute security.

12. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, meet contractual obligations or comply with statutory retention requirements.

Retention periods depend on the category of information and the applicable legal requirements.

When data is no longer required, it is deleted or anonymised where appropriate.

13. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process Request correction of inaccurate information Request deletion of personal data where legally permitted Object to certain processing activities Request the transfer of eligible personal data Withdraw consent where processing is based on consent

To exercise your rights, please contact:

info@cad-swiss.ch

We will review and respond to requests in accordance with applicable law.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technical infrastructure or applicable legal requirements.

The current version will be published on this website with an updated revision date.

16. Contact

For questions regarding this Privacy Policy or the processing of personal data, please contact:

CAD-Swiss GmbH HELVENO – CRM and Workflow Automation

Email: info@cad-swiss.ch Phone: +41 78 867 78 97

Tösstalstrasse 66 8636 Wald ZH Switzerland